Support

Something does not work, or you have a question about the app, your account or your data? Write to us and we will answer by e-mail.

Write to us: [email protected]

Please include your phone model, the app version (Settings) and a short description. Never send passwords.

Who runs the app

SHIFT is provided by Vionelle spółka z ograniczoną odpowiedzialnością, ul. Ludwika Idzikowskiego 16/401, 00-710 Warszawa, Poland. Contact: [email protected]. The app belongs to the Relivital cosmetics brand; purchases are made on relivital.pl.

Quick answers

I did not get the sign-in code

Check the spam folder, wait a minute and request a new code. The code is valid for a short time and only the newest one works.

I changed my phone

Sign in with the same e-mail. Your progress and points are restored from your account. A guest’s progress lives only on that phone.

Reminders do not arrive

Check that notifications are allowed for SHIFT in your phone settings and that the reminder is turned on in the app (Settings).

Where do I use my points?

In the app open “Sklep” and turn points into a promo code, then use it at relivital.pl. Purchases happen on that site, not in the app.

I want my data or want it deleted

In the app: Settings → “Request my data” or “Delete account”. Or write to us. More on the delete account page.